Frequently Asked Questions
WHERE ARE YOU BASED?
We are based in Canada
HOW DOES SHIPPING WORK?
- All our products are subjected to a period of handling before being shipped
- 99% of our orders leave the warehouse between 2 to 5 days after the order has been placed.
- You will receive an email confirmation when your order gets shipped along with a tracking number
WHEN WILL I RECEIVE MY ORDER?
The delivery time is 10-16 business days. We ship from multiple warehouses across the world, the average delivery time is 2-3 weeks. Most of the time packets are delivered under 2 weeks for the USA.
I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE … WHAT’S HAPPENING?
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
DO YOU HAVE A PHYSICAL STORE OR DO YOU ONLY SELL ON eCOMMERCE?
We do not have physical stores yet and presently sell online only.
HOW DO I USE A DISCOUNT CODE?
You can enter the discount code when at checkout on the middle right corner of your screen. You will see a Discount Code box where you enter your code and proceed to checkout. The discount will automatically be applied at this point. Discount codes are limited to a one-time use per customer unless specified otherwise.
HOW CAN I CANCEL MY ORDER?
If you wish to cancel your order please contact firstname.lastname@example.org within 12 hours of placing your order.
*FOR ALL OTHER INQUIRES YOU CAN CONTACT US 24/7 THROUGH OUR CHAT OR EMAIL AT THECHARMEDSPIRIT1@GMAIL.COM